User Deletion Policy

This policy outlines the process for requesting the deletion of your user account and associated data for the "First Rank" application. At AIDO Tech, we are committed to providing you with control over your personal information.

1. Requesting Account Deletion

To initiate the deletion of your "First Rank" account, you must send an email to our dedicated support address. This process helps us verify your identity and ensures that deletion requests are legitimate.

Email Address for Deletion Requests: Click to view contact email
Subject Line: Please use the subject line: "Account Deletion Request"
Required Information: To verify your identity and locate your account, you must include the following information in the body of your email:
- Your full name.
- The email address associated with your "First Rank" account.
- The phone number linked to your account.

This information is crucial for us to confirm that you are the legitimate owner of the account before we proceed with the deletion.

2. The Deletion Process

Once we receive your deletion request via email, our team will follow these steps:

Verification: We will first verify the information provided in your email against our records to confirm your identity. We may contact you through the provided email or phone number if additional verification is needed. This step is essential to prevent unauthorized account deletions.
Processing Time: Your account and associated data will be permanently deleted from our production systems within 30 days of receiving and verifying your request.
Confirmation: After the deletion process is complete, we will send a final confirmation email to the address associated with your account.

3. Data Storage and Deletion

When you request the deletion of your account, we are committed to removing your personal data. Here is what you can expect:

What is Deleted: The deletion process will permanently remove all personal data associated with your account, including:

Your name, email address, and phone number.
Educational information such as your class and board.
The history of your interactions with our AI chats and AI voice features.

Data Retention: Please be aware that while your data is deleted from our live databases, residual copies may remain in our backup systems for a limited period (typically up to 90 days) before being permanently erased. This is a standard practice for disaster recovery purposes.

Anonymized Data: We may retain anonymized or aggregated data that cannot be linked back to you for analytical and research purposes to improve our services.

Legal Compliance: In certain circumstances, we may be required to retain some of your information to comply with legal obligations, resolve disputes, or enforce our agreements. If this is the case, we will inform you of the data that cannot be deleted and the reasons for its retention.

4. Google Play Store Compliance

This account deletion process is designed to comply with the Google Play Store's policies. As required, users can request account deletion without needing to be logged into the app. For users who have uninstalled the app, this policy will be accessible via a web link from our Data safety section on the Google Play Store listing.

5. Important Considerations

Permanent Action: Please be aware that account deletion is a permanent and irreversible action. Once your account is deleted, you will lose all your progress and history within the "First Rank" app, and your account cannot be recovered.
Subscriptions: If you have any active subscriptions through the Google Play Store, deleting your "First Rank" account will not automatically cancel your subscription. You must manage your subscriptions directly through your Google Play account settings.

6. Contact Us